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These terms set out the rules that apply when you open an account with d63 jili and use the lobby, wallet or any service on this platform. Reading them before you start means you know exactly what we expect from each other — and what you can expect from us.
By accessing d63 jili and creating an account, you enter into an agreement with us on the terms described here. These terms apply to all activity carried out through your account — deposits made via GCash or Maya, bank transfers you initiate, bets placed, games launched and any support requests you raise. Availability of the platform depends on local law and is accessible only where the applicable rules in your region permit it. We do not override local legal requirements; if a service or feature is unavailable in your area, these terms do not extend access to it. We may update these terms from time to time. When we do, the revised version replaces the previous one and the change date is noted at the top of this page. Continuing to use the platform after an update takes effect means you accept the new terms. If you disagree with a change, you have the right to close your account before the update applies. Any transaction already processed under an earlier version of the terms is settled under those terms; the update is not retroactive. Questions about a specific clause can be directed to our support team via the contact channels listed further down this page.
Not every service connected to your account is governed by the same set of rules. The table below separates what these terms directly cover from what falls under a separate framework, so you can direct questions to the right place.
Your login credentials, session continuity and account status are fully within scope. We manage these directly, and your rights around account review, suspension and closure are all addressed here.
Deposits and withdrawals processed through GCash, Maya or Bank Transfer are covered by these terms up to the point they reach your d63 jili wallet. Once funds leave to an external payment provider, that provider's own terms apply.
Game availability, odds displayed in the sportsbook and live dealer table rules are subject to the specific game or event rules shown at the point of play. These terms set the overarching framework; game-level rules are supplementary.
Links to or integrations with external services — including payment processors and studio software — are outside our direct control. We are not responsible for the terms or practices of those third parties.
These terms are not one-sided. You have specific actions available to you, and we've built the account dashboard to make most of them accessible without needing to contact support. Your transaction history — including every GCash deposit, Maya transfer and Bank Transfer entry — is viewable in the wallet section of your account after login. If you spot an error, you can raise a correction request directly with our support team; we will review it and respond through the same channel you used to contact us. If personal details on your account — such as your registered contact information — are out of date, the update path is inside your account settings. For anything that cannot be resolved through the dashboard, support is reachable via the channels listed in the contact section below. Closing your account is also your right at any time; the process is initiated through account settings or by contacting support directly.
Your full transaction log is in the wallet section after login. It shows every deposit and withdrawal, the payment method used, and the current status of each entry.
Update contact information and account details through your account settings page. For changes that require identity verification, follow the steps shown in the verification section of your account.
Send any question about a specific clause or account decision to our support team. We respond through the same channel — live chat or email — that you used to reach us.
You can close your account at any time. Start the process in account settings or contact support. Any balance in your wallet at the time of closure is subject to the withdrawal terms in effect.
If a clause is unclear or something on your account does not match what these terms describe, reach out through any of the channels below. Our team handles policy questions alongside general account help — use whichever channel is convenient.
Open the chat widget from any page on the site. Use this for quick policy questions or to flag an account issue that needs a prompt look.
Send a detailed question or a formal policy request to our support email address. Useful when you need a written record of the exchange or when the matter involves transaction documentation.
The help section inside your account dashboard covers common questions about terms, wallet limits and transaction status. Check there first — many answers are already documented.
Our handling of your information follows the data practices described in our Privacy Policy, which operates alongside these terms. Account security — including session management and login verification — is handled at the platform level; the steps shown in your account settings are the live instructions for your device. Cookies used on the site are explained in our Cookie Notice, available from the footer. We retain account and transaction records for the period required under the rules that apply to our operations; the current retention period is noted in the Privacy Policy. If you want to request a change to how your data is handled, or raise a concern about a specific account action, contact support using the channels on this page — we log every such request and follow up in writing.
We process account data in line with our Privacy Policy. Transaction records from GCash, Maya and Bank Transfer activity are stored for the period specified there. You can request a summary of your data through support.
The site uses cookies to maintain your session and remember account preferences. The Cookie Notice in the footer lists each category of cookie and explains how to adjust your browser settings to manage them.
Session continuity across devices is managed through your account credentials. If you access the lobby on a phone and later switch to a browser, your session state carries across. Report any unauthorised access to support immediately.
You cannot alter the platform terms unilaterally, but you can raise a formal concern or request clarification on any clause. We log every such request and reply through the contact channel you used.
These questions come up often when account holders review the terms. If yours is not here, contact support directly.
Yes. These terms cover all transactions processed through your d63 jili wallet, including GCash deposits, Maya transfers and Bank Transfer entries. Once funds reach an external payment provider, that provider's own terms take over from that point.
The change date at the top of this page is updated whenever a revision is made. Continuing to use your account after that date means you accept the updated terms. If you disagree, you can close your account before the change takes effect.
Access depends on local law and eligible regions. We do not override local legal requirements. If the platform or a specific feature is not available in your area, these terms do not extend access to it. Check the eligibility details shown during account creation.
Log in and open the wallet section of your account. Every deposit, withdrawal and transfer — regardless of whether it was via GCash, Maya or Bank Transfer — is listed there with its status and date.
Contact support through live chat or email with the relevant transaction reference or account detail. We review every raised concern and respond in writing. The help centre in your account dashboard also covers common resolution steps.
Start the closure process in your account settings, or contact support directly. Any balance remaining in your wallet at the time of closure is handled according to the withdrawal terms currently in effect, which are detailed in the wallet section of your account.