These terms set out how we operate your account, what rights you hold under this policy, and how to raise a question or request a change. Access to d63 jili depends on local law and is available only in regions where it is permitted.
Account rights explained
Philippines-region scope
GCash, Maya, Bank Transfer context
Contact path available
POLICY POSTURE
How d63 jili Applies This Policy
This policy governs the relationship between you and d63 jili when you access the platform in a region where local law permits it. It applies to your account, your transaction records, and the content you interact with through the site. We do not extend this policy to third-party services linked from the platform, and we do not apply it in jurisdictions where access is restricted by law. When you create an account, you confirm that you are accessing the platform from an eligible region and that the information you provide is accurate. We act on the details you supply — account name, contact address, and wallet details for payment rails such as GCash, Maya, and Bank Transfer — so keeping those details current is your responsibility under this policy. We retain transaction and account records for the period required by applicable policy obligations. If you have a question about what we hold or how it is used, the support routes at the bottom of this page are the right place to start. We aim to respond to policy-related questions through the same channels we use for account help — no separate process is needed.
GCash
GCash wallet details linked to your account fall under this policy's data handling rules.
Maya
Maya transfers and the wallet reference stored in your account are covered by the retention terms here.
Bank Transfer
Bank account details you provide for Bank Transfer withdrawals are held under this policy's access controls.
SCOPE AND LIMITS
What Falls Inside and Outside This Policy
This policy covers your account activity, the transactions you make through supported payment rails, and the content you access on d63 jili where local law allows. It does not extend to external services, third-party links, or activity on platforms we do not operate. Understanding the boundary helps you know where to raise a concern with us and where to contact another party directly.
Account access
Login activity, session records, and account details you submit — including payment wallet references — are within this policy's scope. You can review and correct these through your account dashboard after login.
Transactions
Deposits and withdrawals processed through GCash, Maya, or Bank Transfer are covered here. The transaction record in your account wallet is the reference point for any question about a specific transfer.
Site content
Game content, market listings, and platform pages served by d63 jili fall within scope. This includes game categories such as slots, live casino tables, and the sportsbook where access is permitted by local law.
Third-party services
Links to external sites, payment provider interfaces once you leave our platform, and any service we do not operate are outside this policy. Contact those providers directly for questions about their own terms.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under This Policy
This policy gives you concrete steps to manage your information and raise concerns directly with us. You are not limited to reading the terms — you can act on them. Start by logging in: your account dashboard shows the current state of your profile, wallet references, and transaction history. If any detail is incorrect, the account settings page is where you update it. For GCash or Maya wallet references specifically, the payment section of your account holds the fields you need. If you want to understand what information we hold about you, reach out through our support contact. We will confirm what records exist and explain how they are used under this policy. Where a record is factually wrong, raise a correction request and we will review it. You do not need a legal representative to do any of this — the support routes below handle policy questions the same way they handle account help.
Review your records
Log in and open your account dashboard to see transaction history, session records and the payment details we hold for GCash, Maya or Bank Transfer.
Correct account details
Account settings let you update contact information and wallet references. If a correction requires manual review, submit it through support and we will confirm the outcome.
Raise a policy question
Policy questions go through the same support channels as account help. You do not need to open a separate case — describe your question and reference your account ID.
Request a change
Where this policy allows a change to how we handle your information, submit your request in writing through the support contact below. We will confirm receipt and the next step.
CONTACT OUR TEAM
How to Reach Us on Policy Matters
Policy questions, correction requests, and account access concerns all go through our support contact. Use the route that suits you — live chat for fast responses, email when you need a written record, and the help centre for self-serve answers to common policy questions. Your account ID speeds up every interaction.
Live chat
Open the chat icon from any page on d63 jili to reach support directly. State your account ID and the policy matter you want to raise.
Email support
Send your policy question or correction request to our support address found in the help centre. Include your account ID and a clear description of the record in question.
Help centre
The help centre at d63 jili covers common policy questions, account correction steps, and how your GCash, Maya or Bank Transfer details are stored and managed.
HOW WE HANDLE THIS
Data Handling, Cookies, and Account Security
Our handling of your account data follows the terms set out on this page. We use cookies to maintain your session, remember login state, and keep the lobby loading where you left off on your phone or browser. You can manage cookie preferences through your browser settings at any time. Account security relies on the login credentials you set — keep them private and update them through account settings if you believe they have been exposed. We do not share your payment wallet references — GCash, Maya, Bank Transfer — with parties outside those required to process your transaction. Retention periods apply to transaction records and account history; contact support if you want to know the specific period that applies to your account.
Data handling
We collect only the information needed to operate your account and process transactions. Payment wallet details — GCash, Maya, Bank Transfer — are stored under access controls and used only for the transaction you authorise.
Cookies and session
Cookies keep your session active and restore your place in the lobby when you return. Manage cookie settings in your browser; blocking essential cookies may affect how your account loads.
Account security
Your login credentials protect your account. If you suspect unauthorised access, change your password immediately through account settings and contact support to flag the activity for review.
Requesting changes
To update how we use your information or to request a record review, contact support in writing. We confirm receipt, state the applicable policy basis, and follow up with the outcome.
POLICY QUESTIONS
Frequently Asked Questions About This Policy
Below are the questions we hear most often about this policy, your rights, and how to contact us. If your question is not here, the support routes above will get you a direct answer.
Who does this policy apply to?
This policy applies to anyone accessing d63 jili in a region where local law permits it. When you create or use an account, you confirm that you are in an eligible region and that the information you have provided is accurate.
Can I see what information d63 jili holds about me?
Yes. Log in and open your account dashboard to review your profile details, payment wallet references and transaction history. For a broader record request, contact support in writing with your account ID and we will confirm what we hold.
How do I correct a mistake in my account details?
Open account settings after login and update the field in question. For payment wallet details — GCash, Maya or Bank Transfer — the payment section of your account has the relevant fields. If a correction needs manual review, submit it through support.
How long does d63 jili keep my transaction records?
We retain transaction and account records for the period required by applicable policy obligations. If you want to know the specific retention period for your account, contact support directly and reference your account ID in the message.
Does this policy cover third-party sites I reach from d63 jili?
No. Once you leave our platform — whether through an external link or a payment provider's own interface — this policy no longer applies. Contact those third parties directly for questions about how they handle your information.
How do I raise a concern about how my data is being used?
Send your concern in writing through live chat or email support. Include your account ID and describe the specific record or use you are questioning. We confirm receipt and respond with the policy basis and next steps.